Robinhood launches 24/7 phone support, crypto users included
Popular buying and selling app Robinhood introduced Tuesday that it has released round the clock telecellsmartphone aid to higher serve its ever-developing userbase, inclusive of the tens of thousands and thousands of customers who’ve signed as much as get admission to cryptocurrency investments.
Users of the app will now have the ability to talk with a stay customer support consultant 24 hours a day, seven days a week, irrespective of holidays. The enterprise stated the 24/7 aid line is a part of a broader attempt to amplify reliability and accessibility, in addition to solution time-touchy requests from its clients.
To get admission to the service, customers can request a name thru the Robinhood app and get hold of a notification whilst they may be subsequent in line for a telecellsmartphone conversation. A Robinhood consultant will then provoke the name.
Christine Brown, the leader working officer of Robinhood Crypto, instructed Cointelegraph that the enterprise is scaling up its customer support because of better volumes and longer wait times, which can be feature of massive exchanges. She stated her enterprise is devoted to “resolving 3 fundamental obstacles to our economic markets,” inclusive of economic, instructional and emotional. On the emotional aspect, she explained:
Brown showed that as of June, Robinhood had kind of 2,seven-hundred customer service personnel members. The enterprise is on course to develop its client offerings unit through a component of two half this year.
Customer service, or an absence thereof, has turn out to be a critical difficulty for lots cryptocurrency buyers. As Cointelegraph these days reported, lots of Coinbase clients had been not able to attain customer service even after their bills had been compromised. This difficulty isn’t restricted to Coinbase, either.
Related: Robinhood customers might also additionally quickly be capable of withdraw crypto for the primary time
Crypto alternate aid has been panned as uniformly terrible in massive component due to the fact buying and selling structures are not able to scale their aid personnel speedy enough, specially for the duration of bull markets. This difficulty has additionally brought about infrastructure overload for the duration of intervals of excessive volume, leaving tens of thousands and thousands of buyers not able to get admission to their bills once they want them most.
Robinhood’s preliminary public supplying submitting in July confirmed that the enterprise had 18 million registered bills, with $eighty billion in assets. Many of those customers are drawn to Robinhood’s commission-loose buying and selling offerings, in addition to the convenience with which they should buy investments including shares and cryptocurrencies.